Refunds & cancellations
All sales are final. Orders enter the production queue immediately after payment and cannot be cancelled or refunded, except where required by applicable law.
Why orders are final
Each order is personalized for your child and enters our production queue immediately after payment. Orders are sorted and packaged in preparation for mailing beginning the first week of December.
We cannot pull individual orders out of this process to cancel them. We do not accept cancellations, returns, or refund requests, except where required by applicable law.
Please review before paying
Read and approve your chosen letter, check the child's name and spelling, confirm your package, and verify the entire delivery address before completing checkout.
The version you approve is the wording we print. Generating a letter or reviewing its wording does not place a paid order; the final-sale policy applies once you complete payment.
Problems with an order
If your order arrives damaged, contains a printing mistake, or you have another concern, email help@lettersfromsanta.shop with your order reference and a description of the issue. Do not include card details.
Your legal rights
Nothing in this policy limits any rights or remedies you may have under applicable law.